PoliciesLearn About Pet Concierge Plus Policies

(Just a few of the many things that make us the best choice!)

100% Guarantee Policy

After receiving our services, if you are unsatisfied, call us within 15 days and we’ll make sure we make it right!

Customer Service Policy

  • Response to inquiries within 24 hours
  • Customers are  treated with more than respect – it’s our policy to give them the best care possible!

Referral Policy

  • Clients who refer future clients will get 10% off of their next pet care service booking (above and beyond any other discounts)

Home Security Policy

  • Will rotate which lights are on or off, and close or open curtains/blinds depending on specific instructions by the customer
  • Customer keys will receive a unique identifier number that cannot be directly linked to the home by anyone other than Pet Concierge Plus. All keys are kept with a Pet Concierge Professional, or in a locked box.