FAQSFrequently Asked Questions

We know that every pet is a little bit different… sometimes you may have a question about our services that you feel may be a special case.  Or, perhaps you’re just not sure which services might be right for you.  If you have a question that hasn’t been answered in previous sections, please browse through our Frequently Asked Questions (FAQ) list to learn more about the services we provide, or try the search box at the top of the page.  If you can’t find the information you’re looking for, or if you just want to talk to someone directly, please give us a call (toll free) and we’ll answer any questions you may have.

As a pet owner, what can I do to prepare?

  • Make reservations with Pet Concierge Plus early, especially during holidays.
  • Ensure your pet is well socialized and allows strangers to handle him.
  • Affix current identification tags to your pet’s collar.
  • Maintain current vaccinations for your pet.
  • Provide clear instructions detailing specific pet-care responsibilities and emergency contact information, including how to reach you and your veterinarian.
  • Leave pet food and supplies in one place.
  • Buy extra pet supplies in case you’re away longer than planned.
  • Leave a key with a trustworthy neighbor as a backup, and give him and your Pet Concierge Professional each other’s phone numbers. Be sure those extra keys work before giving them out.
  • Show the  Pet Concierge Professional your home’s important safety features such as the circuit breaker and security system.

Adapted from the Humane Society http://www.hsus.org/pets/pet_care/choosing_a_pet_sitter/

What does ‘Pet Concierge Plus Guarantee’ mean to me?

Pet Concierge Plus guarantees your satisfaction with every service we provide. Simply make us aware of any dissatisfaction you may have had, within 15 days of the completion of that service, and we’ll make it right. That’s our commitment to you and your pet.

How do you screen your Pet Concierge Professionals?

We put our Professionals through many tests to assure they will provide professional, reliable, loving care to your pets. Each sitter is carefully screened, interviewed, criminal background checked, trained, tested, observed ‘in the field’.  We won’t hire anyone that doesn’t merit the title ‘Professional’ – it’s that simple.

Are you bonded and insured (and what does that mean for me as a client)?

Yes, Pet Concierge Plus is fully bonded and insured. What this means to you as a client is peace of mind. We take responsibility for your pets and possessions when you put them in our care so that your property and your pets are fully covered against mishap. It’s our policy to provide you with a level of professional, responsible, worry-free service that you can trust.

What makes Pet Concierge Plus different from other pet sitters and dog walkers?

Our goal is to become Ontario’s largest and most respected pet care-at-home service provider.  Our strength is our commitment to provide high quality, consistent, professional pet care with the highest customer service standards. We maintain a staff of professionally trained, bonded and insured pet care experts readily available to meet your needs wherever and whenever you need us most.  In a nutshell, we make sure we have the most friendly, caring, professional team available to meet your pet care needs.

Can I make last minute arrangements?

Absolutely! If you are faced with last-minute surprises, just let us know as soon as you can so that we can make adjustments.  If for any reason we are unable to provide you with the service you request, we will do our very best to find the next-best solution to meet your needs. Most important is that no pet goes uncared for, and that no vacation plans are cancelled!

What are your rates?

At Pet Concierge Plus, we strive to make the fees we charge as seamless and simple as possible. During your free, no-obligation consultation, the Pet Concierge Professional and you can determine the most suitable amount of time to meet the physical and emotional needs of your pets.  Additional services can be also assessed during your consultation.

Contact us if you have any questions, or would like to meet with a Pet Concierge Professional.

What is the purpose of the one-on-one in-home consultation?

We provide a free, no-obligation, in-home consultation so you have the opportunity to meet with your Pet Concierge Professional.  You’ll get to know them, and they can get to know you, your pets, and your needs. At this time, the Pet Concierge Professional will take detailed notes on how your pets should be cared for, including scheduling their feeding, play time, walks, socializing, etc. They will also obtain details on other services you may require, and can provide you with information on other services that you may have questions about.

During the one-on-one consultation you will have a chance review our insurance and bonding information and a list of our references.   It will also be an opportunity to provide the Pet Concierge with:

  • A house key, which we will tag with a unique identifier that cannot be linked to your house by anyone but Pet Concierge Plus.
  • Any other important details you would like to tell us to ensure that you and your pets receive the best care possible.

When can I expect to meet my Pet Concierge Professional?

A one-on-one consultation will be established within 24 hours of your inquiry with Pet Concierge Plus.

Will I have the same Pet Concierge Professional on an ongoing basis?

We make every effort to ensure you get the same Pet Concierge Professional on an ongoing basis – in our experience, we find that this is best for your pet, and gives you the added peace of mind of knowing your pet is being taken care of by someone that knows them well. To make sure that your Pet Concierge Professional is available on the dates you require, we recommend booking as early as you can. However, rest assured that if a scheduling conflict arises and another Pet Concierge Professional needs to be assigned to you, you and your pet will be receiving the same level of high-quality service and care.

Why not get my neighbour/friend/family to quickly let out my dog or feed and water the pet(s) instead of hiring a Pet Concierge Professional?

Domesticated pets are by nature very social, and require time to explore, play and socialize. In fact most behaviour problems in pets stem from emotional unhappiness.

Dr. Temple Grandin, a world-renowned animal behavioural scientist, recommends care that looks after both the physical and emotional needs of your pets.  Failure to provide pets with adequate stimulation and companionship can lead to a variety of outcomes, from behaviour problems, to health issues.

Hiring a Pet Concierge Professional ensures you are getting a knowledgeable, professional individual that will care for your pet to ensure that their physical AND emotional needs are well looked after. No brief bathroom breaks or quick feedings, our pet care experts will spend quality time with your pet to attend to all of their needs.  We are absolutely committed to making sure that your pet is happy and healthy.

What areas do you serve?

Pet Concierge Plus services only Guelph currently. Contact us if you are outside this area and we will see what we can do!

I am not currently on the list of cities you service, but I am only a few kilometers away. Will you service my area?

It doesn’t hurt to ask!  Contact us to find out –  if we know which areas outside our current coverage are in need of quality pet care, we will work to ensure that we have a Pet Concierge Professional in your area in the future.

What kind of pets do you care for?

Our Pet Concierge Professionals have a wide range of experience with virtually every kind of creature: from dogs and cats, to hamsters and rabbits, iguanas, turtles, ferrets, fish, chickens, and donkeys! Please let us know if you have a special pet or unusual requirements, and we will do our very best to meet your needs.

What services do you offer?

All pets: Social time, playing, feeding, watering, yard or litter clean-up. In-home pet visits, in-home sitting, day, evening, and holiday care. Medication administration, pet taxi & more

Dogs: Private on-leash walks to their favourite park or on their favourite route,  hikes, fetch, swimming, playing (whatever suits you and your dog best).

Off leash walks to a local dog park, along with a group of friends. The dogs run, play, swim, and form a strong bond with one another. The perfect way to burn a ton of energy, and get lots of socialization. Every dog goes home happy, and tired after this one!

For you and your home: house sitting, watering plants, getting mail, etc.

Don’t see it here? Check out our Services page, or just ask – we can accommodate most requests!

How do I know that my pets (and home) are safe with PC+?

At Pet Concierge Plus, we understand how important your pets are – we’re pet owners too!  We wouldn’t  have anyone looking after our own pets and homes that we didn’t feel comfortable with, and neither should you.  That’s why we take hiring the right people extremely seriously.

We begin by seeking out individuals that are willing to undergo an involved evaluation process.  All Pet Concierge Professionals are thoroughly screened, including reference checks and a police background check.  We ask a lot of questions, and do a lot of interviews. We take the time to make sure that we understand who they are as people. They need to be responsible, personable, and reliable… and of course, they have to be outstanding with pets!  For those new candidates that pass our screening process, there’s still a training requirement which (among other things) involves an in-the-field mentoring and evaluation period.   This is what it takes to earn the title ‘Pet Concierge Professional’.

We have high standards because we believe that our clients have high standards.  We believe in taking all the time and care required so that we can be sure that all our clients receive the same outstanding level of service.  We believe that quality service and peace of mind is the foundation of our company’s promise to you.  We’ll take care of it – it’s what we do.

If you have any questions or concerns about pet care-at-home services, we’d love to talk to you and have you meet our team.  Give us a call.